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Live chat software is a great way to communicate with your website visitors and provide them with instant assistance. Whether you want to increase sales, generate leads, measure customer satisfaction, or offer support, live chat software can help you achieve your goals.
But how do you find the best live chat software for your website? There are many options available in the market, each with different features, integrations, and pricing. To help you make an informed decision, we have compared 15 of the best live chat software plugins and explained what they offer and how they differ.
What to Look for in a Live Chat Software
Before we dive into the comparison, let’s first understand what factors you should consider when choosing a live chat software for your website.
- Purpose: You need to have a clear idea of why you want to add live chat to your website. What are your objectives and expectations? How do you plan to use live chat to achieve them?
- Features: You need to compare the features offered by different live chat software and see which ones match your needs. Some of the common features are: message sneak-peek, file sharing, automatic greetings, feedback forms, chat transcripts, etc.
- Integration: You need to check if the live chat software integrates well with your website platform and other tools that you use. For example, if you use WordPress, you might want a live chat plugin that works seamlessly with WordPress. Similarly, if you use an email marketing service or a CRM tool, you might want a live chat software that can sync your contacts and data.
- Pricing: You need to compare the pricing plans of different live chat software and see which one fits your budget and offers the best value for money. Some live chat software charge per agent, while others charge per chat or per feature. You also need to check if there are any hidden fees or limitations.
15 Best Live Chat Software Plugins Compared
Now that you know what to look for in a live chat software, let’s take a look at some of the best options available in the market.
1. LiveChat
LiveChat is one of the best and most popular live chat software in the market. It allows you to easily add a live chat box to your website and communicate with your visitors in real-time. You can also monitor your website traffic and see who is browsing your site and what pages they are viewing.
LiveChat has a simple and user-friendly interface that lets you manage multiple chats at once. You can also customize your chat widget to match your brand and website design. LiveChat also provides powerful reports and analytics that help you measure your chat performance and customer satisfaction.
LiveChat integrates with over 130 tools, including WordPress, Shopify, WooCommerce, Mailchimp, HubSpot, etc. You can also use LiveChat on any device, such as desktop, mobile, or tablet.
LiveChat pricing is based on the number of agents who can log into your account at the same time. However, you can create unlimited agent accounts for organizing your team members.
Price: Starts from $16 per month per agent.
2. Sendinblue Chat
Sendinblue Chat is an all-in-one digital marketing suite that lets you add a chat box, email list, and more to your website. It helps you connect with your visitors and provide them with personalized assistance.
Sendinblue Chat allows you to customize your chat widget with your logo and colors. You can also set up automatic messages based on triggers or conditions. For example, you can send a welcome message when a visitor lands on your site or a discount offer when they are about to leave.
Sendinblue Chat also integrates with Sendinblue’s email marketing and CRM features. This means you can capture leads from your chat conversations and follow up with them via email campaigns. You can also segment your contacts based on their behavior and preferences.
Sendinblue Chat pricing is based on the number of emails you send per month. The chat feature is included in all plans.
Price: Starts from $25 per month for 10,000 emails.
3. Olark
Olark is one of the simplest yet comprehensive live chat software in the market. It helps you provide a seamless chatting experience for your visitors and your team.
Olark enables you to customize your chat widget in a way that matches your brand and website style. You can also use Olark’s powerful features such as message sneak-peek, file sharing, canned responses, etc. to improve your chat efficiency and quality. You can also use Olark’s chat ratings and transcripts to get feedback from your customers and improve your service.
Olark integrates with many popular tools such as WordPress, Shopify, Mailchimp, HubSpot, etc. You can also use Olark’s API to connect with any custom tool or platform.
Olark pricing is based on the number of agents who can use the chat software at the same time. You can also choose to pay monthly, annually, or biennially.
Price: Starts from $19 per month per agent.
4. Pure Chat
Pure Chat is a live chat software that focuses on providing unlimited chats and contacts for large teams. It helps you engage with your visitors and convert them into customers.
Pure Chat allows you to customize your chat widget with your logo, colors, images, etc. You can also use Pure Chat’s advanced features such as pre-chat forms, chat triggers, canned responses, file transfer, etc. to enhance your chat functionality and productivity.
Pure Chat also provides detailed reports and analytics that help you track your chat performance and customer satisfaction. You can also integrate Pure Chat with tools such as WordPress, Shopify, HubSpot, Google Analytics, etc.
Pure Chat pricing is based on the number of users who can access the chat software. You can also choose between a free plan or a paid plan.
Price: Starts from $39 per month for 4 users.
5. Tidio Chat
Tidio Chat is a live chat software that also offers chatbots and email marketing features. It helps you automate your communication and marketing processes and increase your conversions.
Tidio Chat allows you to customize your chat widget with your logo, colors, language, etc. You can also use Tidio Chat’s chatbots to automatically reply to common questions, collect leads, send offers, etc. You can also use Tidio Chat’s email marketing features to create and send email campaigns to your contacts.
Tidio Chat also provides real-time visitor monitoring and analytics that help you understand your visitors’ behavior and preferences. You can also integrate Tidio Chat with tools such as WordPress, Shopify, WooCommerce, Mailchimp, Zapier, etc.
Tidio Chat pricing is based on the number of chat operators and chatbots you need. You can also choose between a free plan or a paid plan.
Price: Starts from $18 per month for 3 operators and 2 chatbots.
6. JivoChat
JivoChat is a live chat software that also offers phone calls and social media messaging features. It helps you communicate with your visitors across multiple channels and platforms.
JivoChat allows you to customize your chat widget with your logo, colors, language, etc. You can also use JivoChat’s callback feature to offer phone calls to your visitors and customers. You can also use JivoChat’s social media messaging feature to connect with your visitors on Facebook Messenger, WhatsApp, Telegram, etc.
JivoChat also provides visitor tracking and analytics that help you monitor your website traffic and chat performance. You can also integrate JivoChat with tools such as WordPress, Shopify, WooCommerce, Mailchimp, Zapier, etc.
JivoChat pricing is based on the number of agents who can use the chat software at the same time. You can also choose between a free plan or a paid plan.
Price: Starts from $13 per month per agent.
7. Userlike
Userlike is a live chat software that is designed for European users and businesses. It helps you comply with the GDPR and other European data protection laws and regulations.
Userlike allows you to customize your chat widget with your logo, colors, language, etc. You can also use Userlike’s chatbot feature to automate your chat conversations and workflows. You can also use Userlike’s messaging feature to connect with your visitors on Facebook Messenger, WhatsApp, Telegram, etc.
Userlike also provides chat transcripts and analytics that help you measure your chat performance and customer satisfaction. You can also integrate Userlike with tools such as WordPress, Shopify, WooCommerce, Mailchimp, Zapier, etc.
Userlike pricing is based on the number of operators and widgets you need. You can also choose between a free plan or a paid plan.
Price: Starts from €29 per month for 3 operators and 3 widgets.
Conclusion
Live chat software is a powerful tool that can help you communicate with your website visitors and provide them with instant assistance. It can also help you increase your sales, generate leads, measure customer satisfaction, and offer support.
However, not all live chat software are created equal. You need to compare different options and find the one that suits your needs and budget.
We hope this article helped you compare some of the best live chat software plugins and choose the right one for your website. If you have any questions or suggestions, feel free to leave a comment below.
